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Topic:Comebuytea (軒尼詩道分店) - 店舖資訊| 香港奶茶網 | 全香港珍珠奶茶店資訊 | Milk Tea Hong Kong | MilkTeaHK.com
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食評 (1)
星期一(31/7)的晚上,我在灣仔軒尼詩道145號安康商業大廈地下1號舖的分店19:29:04購買了一杯紅柚烏龍蘆薈Q, 我的叫號號碼是127,等了一會兒叫了128,心想可能他點的飲品做法比較簡單,所有比我早攞,再等多一會兒都好像沒有整我的訂單,而比我更早的訂單好像都沒有,他上前問,我也上前有禮貌地問問,但店員只是收下我們的單,繼續為剛進的客人收錢,但剛好遇上外藉人士,店員也不懂英文,花了一段時間,再收下所有客人的錢和訂單再行行企企多一會兒,才幫我的飲品再入單(時間已是19:52),而沖飲品的店員一直沖外賣平台的飲品,再沖我次之後點的客人飲料,到最後才沖我點的飲料,但到的等我離開店銀鋪時,外賣員還未攞,而我就要的等到晚上八點多才拿到一杯錯的飲品,我還記得我拿的時候沖飲品的店員有再一次確認飲品是紅柚蘆薈烏龍,她給我的是紅柚蘆薈綠茶,而不是烏龍茶。
首先,等待時間長不是時問題,如果等我看到店裏是很多顧客,我明知道等的時間是長,我繼續購買是可接受,但因為人為錯誤因素而令到我等的時間長是一個問題。
再這,我是比其他顧客等的時候間更久,這是不能接受的。
做錯了不是一個問題,但問題是店員沒有即時處理,更是當沒一回事,懶理不理是十分差的,一句不她好意思十中,作為顧客得到這的待遇,是十分不愉快,更是不可接受的。
然而,沖一杯正確的飲料給顧客是基本的要求,店員沖的飲料不但不是顧客點的,紅柚蘆薈烏龍轉了綠茶,也不知道,點了少冰又整一杯都是冰,只看到店員 hea 沖到一個點。
本人現就以上的待遇,向 貴公司作出投訴。促請 貴公司立即改善情況,改善服務態度,並要求 貴公司在兩星期內就我們的投訴作出書面回覆。